Furniture Guarantee 3 yrs

Impact Furniture Ltd offers 3 years Guarantee on all our furniture. Please read below for further details.

Damage in transit:
In the unlikely event that your furniture is damaged during delivery we will be happy to supply replacement components providing you are able to notify us 5 workings days from the date of receipt of furniture.
We will ask you to provide us with a photograph of damage and a part number of the required replacement part. Part numbers can be found on assembly instructions provided with the furniture. Please email photographic evidence and part number as well as your order number to sales@impactfurniture.co.uk

Details of furniture guarantee.
All furniture supplied and the installation thereof, provided by Impact Furniture Ltd (the Company) is guaranteed to remain fit for the purpose for which it was supplied for 3 years from the date of receipt or completion of the installation as set out in the offer accepted by the client.

This guarantee extends to all mechanical functions of the furniture and its components and surface finishes and to the workmanship of the installer provided by the company.

This guarantee excludes electrical components, sanitary ware, plumbing supplies, flooring, wall covering, plasterwork or any decorative materials that the company may have supplied in addition to the furniture but as part of the installation. All such non-furniture components supplied by the company are guaranteed for one year from the date of installation or for longer if such guarantee period is underwritten by the original equipment manufacturer.

This guarantee excludes the workmanship of any person, other than Impact Furniture installer. If the company recommends a trades person and the client pays that person for work not included in the contract price such work is excluded from this guarantee.

This guarantee excludes fair wear and tear and any damage resulting from abuse, whether intentional or accidental. The Company will, if possible, undertake to repair such damage at a cost to the client in line with the Company’s normal pricing policy.

This guarantee excludes damage by fire, flood or any severe environmental condition for which the furniture and installation were not designed, including smoke, damp and high temperatures.

This guarantee excludes damage caused by any use of the furniture for a purpose that the company could not have foreseen and of which it was not advised, in writing, at the time of order.

This guarantee excludes accidental damage normally covered under buildings or contents insurance.

This guarantee will terminate in the event that the client makes any modification to or repair of the furniture or installation without the approval of the Company.

This guarantee is additional to the terms of all legislation relating to the supply of goods and services and does not affect the statutory rights of either party.